The COVID-19 pandemic has impacted doctors’ offices and hospitals even more than it has affected other businesses since early 2020. This includes healthcare providers who treat patients with work-related injuries or illnesses.
The Workers’ Compensation Research Institute (WCRI) recently found that many doctors have increased their use of telemedicine and telehealth to decrease traffic in their offices and reduce the risk of spreading the virus. The American Health Association (AHA) reports that:
- More than 75% of U.S. hospitals now use technology to foster communication with doctors and patients.
- Most states now require health insurance companies to cover telehealth treatment just as they do in-person medical services.
If your doctor can see you online, view your injury, discuss your symptoms with you, and prescribe treatment or medication, you might not have to visit the office personally and risk passing or contracting COVID-19.
Eligibility for Worker’s Compensation Coverage In Horry County
Every South Carolina business or company with four or more employees is required to carry workers’ compensation insurance, which provides no-fault protection for employees who suffer work-related injuries or illnesses. If you’re hurt on the job, worker’s comp generally covers:
- Your medical bills
- Approximately two-thirds of wages you lose due to time off work for treatment/recovery
- Disability benefits if you cannot return to your job
- Vocational re-training (in some cases)
- Death benefits (if you’ve lost a loved one due to a work-related injury or illness)
Reporting Your Accident and Filing Your Workers' Compensation Claim
In order to receive worker’s comp benefits for your work-related injury or illness, you must follow specific guidelines:
- You have 90 days to report your injury or illness in writing to your employer or the claims representative at your workplace, but you should do so right away. Any delay on your part can be cited by your employer’s insurance company as proof that you’re not seriously hurt or ill.
- If your employer disputes your report or does not file your claim with the South Carolina Workers’ Compensation Commission (SCWCC) within 10 days, do so yourself by using Form 50, which is available on the SCWCC website. You actually have two years to file a claim, but you should not wait.
- See a doctor certified by the insurance company as soon as possible for examination and documentation of your injury or illness. You may not choose your own doctor.
- Follow the doctor’s orders and treatment plans.
- Consult a workers’ comp attorney if your claim is disputed/denied or if the insurance company is uncooperative.
Failure to follow these guidelines and deadlines can prevent you from collecting the workers’ comp benefits you deserve.
Telemedicine and Workers’ Compensation Benefits
According to the National Council on Compensation Insurance (NCCI), telemedicine has impacted the workers’ comp system around the country. Doctors can now use telehealth platforms to:
- Quickly view, diagnose, and prescribe treatment for work-related injuries
- Reduce the number of unnecessary trips to the hospital emergency room
- Consult and collaborate with specialists about particular cases in real-time
- Access medical data and records immediately
- Take vital signs and monitor patients remotely
- Help patients in remote/rural areas where there are few medical facilities
- See patients quickly during times when the hospital/ER is not fully staffed
- Treat patients whose injuries make travel difficult and/or painful
- Reduce employers’ healthcare expenditures
The use of telemedicine can also help shorten recovery times and get workers back on the job sooner by making timely referrals to physical therapy providers and rehabilitation facilities easier. Even as the threat of COVID-19 declines, telemedicine is likely to play a larger role in workers’ comp cases than ever before.
Objections to Telemedicine for Workers’ Compensation
Of course, telemedicine is not appropriate for the diagnosis and treatment of all work-related injuries and illnesses. For especially serious and life-threatening conditions, personal contact with a physician is still necessary. Critics of telemedicine also point out other potential problems:
- Language or culture barriers that might make virtual communication difficult
- Security issues and privacy concerns
- Increased possibility of improper diagnoses, incorrect treatment, or medical malpractice
- No established fee schedule for telehealth treatment
- Technical malfunctions, loss of signal, and equipment failure in emergency situations
Nonetheless, telemedicine is probably here to stay and likely to play a growing role in workers’ compensation, especially in cases with minor injuries and minimal time off work.
Telemedicine and Insurance Companies
Most employees who file workers’ comp claims in Horry County would prefer to see their own doctors, rather than physicians certified by the insurance company, which generally exercises some control over the doctors it certifies. An insurance company-certified doctor could be more likely to:
- Prescribe inexpensive treatment/medication to save the company money when more expensive remedies would be better for the patient
- Claim a patient has reached maximum medical improvement (MMI) early and send that patient back to work too soon
It’s also possible that the insurance company might balk at reimbursing a patient for treatment via telemedicine or dispute the fee. The company might also recommend a doctor that does not provide telehealth care even though the employee’s injuries make leaving home for in-person treatment difficult or impossible.
The insurance company is in business to make money for its shareholders and trains its adjusters and attorneys to devalue or deny expensive claims for any possible reason. If your claim is denied or the insurance company is slow or uncooperative about reimbursing you for covered expenses, a workers’ comp attorney can help you by:
- Requesting an informal conference
- Requesting a hearing before the SCWCC
- Requesting a Commission Review
- Appealing to the SC Court of Appeals
- Appealing to the SC Supreme Court
Have You Been Injured On The Job?
If you've been hurt at your job you need to speak with an experienced workers' compensation attorney as soon as possible. Please contact us online or call our Conway office directly at 843.248.7486 to schedule your free consultation. We are also able to meet clients at our Charleston, Myrtle Beach, Murrells Inlet, Mt. Pleasant, North Myrtle Beach or North Charleston office locations.